Business Development Center Supervisor

BDC Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license

Compensation

Compensation is based on experience and knowledge.

Benefits

Benefits include medical, vision and dental, 401K retirement savings plan, vacation time, holiday and company paid training.  We are an equal opportunity employer, with a strict policy forbidding discrimination on the basis of race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.  Our goal is to hire, train, and compensate team members on the basis of personal and professional competence.

About Our Dealership

We’re Toyota of Rockwall, a family owned business located in Rockwall, TX.  Just a short drive from Dallas but located in a close-knit community where relationships matter.

Toyota of Rockwall’s vision is to offer our customers a different kind of buying and servicing experience.  In order to achieve this we need friendly, self-motivated associates who will go the extra mile for their customers.  We offer excellent benefits, competitive pay, opportunities for advancement and paid training.  We’re an equal opportunity employer and most of all we offer an associate friendly environment that rewards performance!

 Toyota of Rockwall is the world’s first L.E.E.D. (Leadership in Energy and Environmental Design) dealership.  With our eco-friendly state-of-the-art building, it includes many staff amenities including an on-site gym, break rooms, as well as, comfortable and stylish offices.