Call Center Manager

Call Center Manager

Qualifications

• Must have dealership experience as a BDC Manager
• High School Diploma or GED
• Basic knowledge of accounting practices
• Must have basic computer skills / Microsoft Office
• Must have excellent phone and communication skills

Responsibilities

• Manage the day to day operations of the BDC department
• Manage, review, and follow up on platforms daily (CXi, Trela, Service Connect, Paycom, Conversica, Toyota Care/TLE, Carwars, CRM)
• Ensure recall appointments have parts ordered and site chat leads are followed up with
• Manage the day-to-day operations of the cashiering department
• Manage marketing strategies for service (RAAP, Total Customer Connect, XTime, Moran Group)
• Manage BDC activity logs daily/weekly/monthly to capture phone call traffic for review
• Supervise training of the BDC agents on a continuous basis
• End of month duties and reports as assigned (BDC EOM Report, Sales Insight Reporting (VINSolutions, Sold Converion Report)

Job Description

Toyota of Rockwall is seeking a highly motivated and proactive individual with excellent interpersonal skills and a genuine passion for interacting with people. This role is ideal for someone who thrives on creating positive customer experiences and contributes to fostering a welcoming and enjoyable atmosphere.

We welcome candidates with varying levels of experience, as we believe that individuals who possess the right qualities and are eager to contribute to the Toyota of Rockwall family can excel in this position.

About the Company

Jackson Automotive Group is a family owned and operated business since 2008. Toyota of Rockwall, TX is our very first dealership and we take pride in being the first Gold LEED Certified Dealership in the nation. From finance to service, every part of our dealership is optimized to run as efficiently and eco-friendly as possible to minimize our carbon footprint. 

As a dealership, we are unwavering in our commitment to actively engage and contribute to the Rockwall community. Toyota of Rockwall proudly partners with Rockwall ISD for food drives and actively awards grants to local non-profit organizations in collaboration with Toyota Motor Sales. These initiatives demonstrate our dedication to making a tangible and positive impact on the community we serve. Through these partnerships and initiatives, we strive to foster a stronger and more compassionate community for everyone involved.